3008 Reviews Found
Confirmed Service Customer
As always the service was exceptional. They took care of everything.
Latishia J.
WILMINGTON
Business Response
Good Afternoon Ms. Johnson! I wanted to thank you so very much for your wonderful online 5 star rating! It���s a great way to keep us motivated throughout the day!!! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This survey is extremely important to our dealership and to especially to your service advisor Stacee. It will be coming from General Motors, about 25 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your service advisor���s report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Stacee. Her only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!
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Confirmed Service Customer
This dealer follows their own service schedule that does not align to the Chevy schedule for our car. A 45,000 mile service, with the recommend fluid changes, was requested. What was received was an oil change and a useless $160 BG fuel system cleaning. After almost a week we are still trying to resolve getting a refund on that portion (what���s been requested) or a credit for something that will actually be needed on the next service (vs the dealers suggestion that they would flush the brakes for free next time (something not needed for two more years (with no mileage indicates) according to the manual.) The dealer attempted to explain that they meant that if you drive 8k miles a year, but the manual clearly does not indicate that.
Phillip C.
CARY
Business Response
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
I always have a great experience. Great customer service and very informative staff.
Ivy M.
WILMINGTON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jeff Gordon Chevrolet and we hope to see you again soon!
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Confirmed Service Customer
Didn���t fix problem and spent too much money thinking it was fixed
Sophia B.
WILMINGTON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (910) 338-9336 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
the staff is always very accommodating and I feel always looking to make sure I get the best price.
Latisha P.
KELLY
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jeff Gordon Chevrolet and we hope to see you again soon!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Confirmed Service Customer
Oil change and tire rotation went well. I finally got the front end of my truck greased. It took 6 visits. I don���t understand why I have to tell your ASE certified staff that this vehicle has grease fittings. I also tried to get my tailgate adjusted under warranty 2 times and that was a fail. I had to adjust it myself in 5 minutes. Why is this happening? Please feel free to email me back and explain why I have problems with your experienced staff. The only person that has acted like she cares is Roxanne. The rest of the employees give you some kind of excuse as to why they can���t fix your problem or that what sounds you hear are normal. I know very well that these sounds are not normal. I would also like to take the time to say that I have taken my company (different) vehicle to your location 2 times for keyless entry installation, told that my vehicle was capable, waited 2 hours for each visit, and finally was told my company vehicle was not capable of using keyless entry. I have also had to tell your service writers on different occasions that the information that they have given me on the printouts are not my vehicle and not my service. I���m sorry for this rant, I have tried to stay quiet but every time it���s just something new. Thanks for listening.
David K.
LELAND
Business Response
Hello Mr. Kelly, I appreciate you taking the time to leave us this feedback. I am so very sorry to hear this. I know you have had a few conversations with staff about getting your vehicle greased. I thought I got that fixed but apparently not. It is very embarrassing and have no excuse about it. I sorry there is always something that occurs here, not at all how I want our customers to feel. I appreciate your kind words about myself, that was very nice to read! I will be discussing this with our general manager, please let me know what I can do to help and again so very sorry about all the situations that have occurred.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Everyone at the dealership was so kind in helping fix our truck���s A/C. It took longer than expected, and the dealership was accommodating and kept us updated throughout the process!
Victoria W.
FORT BELVOIR
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jeff Gordon Chevrolet and we hope to see you again soon!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
My experience was in the service department and Chris was amazing. I feel he took care of our issue and explained it to me so I could understand what was wrong. He provided superior customer service and there is no doubt I will be a returning customer.
Kamryn D.
WILMINGTON
Business Response
We appreciate your positive review about your recent experience with us! Thank you again for choosing Jeff Gordon Chevrolet and we hope to see you again.
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Confirmed Sales Customer
I don���t think it could have gone any better!
Joseph F.
WILMINGTON
Business Response
Good Morning Mr. Figueroa! I wanted to thank you so very much for your wonderful online 5 star rating! It���s a great way to start my day by reading your review! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This survey is extremely important to our dealership and to especially to your sales man Peter. It will be coming from General Motors, about 25 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your sales man report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Peter. His only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!
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Business Response
Good Afternoon Mr. Muston! I wanted to thank you so very much for your wonderful online 5 star rating! It���s a great way to keep us motivated throughout the day!!! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This survey is extremely important to our dealership and to especially to your service advisor Anthony. It will be coming from General Motors, about 25 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your service advisor���s report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Anthony. His only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!
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Confirmed Service Customer
Everyone was very courteous, and I was not there very long.
Pamela J.
SHALLOTTE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
they were prompt courteous the waiting area was clean and everyone wore a mask.
Donna S.
LELAND
Business Response
Good Afternoon Ms. Sanna! I wanted to thank you so very much for your wonderful online 5 star rating! It���s a great way to keep us motivated throughout the day!!! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This survey is extremely important to our dealership and to especially to your service advisor Anthony. It will be coming from General Motors, about 25 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your service advisor���s report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Anthony. His only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.